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Exchange and Refunds
Exchange Policy
- Our exchange policy is valid for 3 days from the date of delivery. Requests made after this period will not be accepted.
- To be eligible for an exchange, the product must be unused, unworn, and in its original condition, with all original packaging intact.
- To initiate an exchange, please email us at contact@sutrantha.com within 3 days of delivery, including your order details and reason for exchange. All requests are subject to approval at our discretion.
- Once your exchange request is approved, you must ship the product to:
Sutrantha
H.No: 13-1-239/1/404, Flat No: 404
Mahalakshmi Sri Nilayam
Lane opposite Olive Sweets Shop
Near Midland Bakery, Mothinagar
Hyderabad – 500018 - Return shipping charges must be borne by the customer and are non-refundable.
- In case of an exchange, applicable costs such as shipping charges, import duties, levies, payment gateway charges, and currency conversion fees (if any) will be adjusted in the final exchange settlement.
- Delivery timelines for exchanged products may vary depending on your location.
Refund Policy
- We do not offer refunds under any circumstances.
- If you are unable to find a suitable product for exchange, a store credit will be issued for the value of your return. This store credit can be used for future purchases.
